1. Initiation of Return
To initiate a return, please contact us here. Provide them with the necessary details, including the order number, item(s) to be returned, and the reason for the return. Our team will guide you through the return process and provide any additional instructions.
1.1 Shipping the Return
Customers are responsible for shipping the item(s) back to us. Please ensure that the package is securely packed to prevent damage during transit. We recommend using a trackable shipping method and purchasing shipping insurance to protect against loss or damage.
1.2 Condition of Returned Items
Returned items must be in their original condition, unused, and with all original packaging and tags intact. Any items that show signs of wear and tear, damage, or alteration may not be eligible for a refund or exchange.
2. Refund or Exchange
Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If approved, the refund will be processed using the original payment method within 30 days. Please note that the refund amount may exclude any shipping or handling charges incurred during the initial purchase.
If you wish to exchange an item for a different size, color, or model, please indicate your preference when initiating the return. We will check the availability of the desired item and guide you through the exchange process. Any price differences between the returned item and the exchanged item may be applicable.
3. Exceptions and Special Cases
3.1 Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for the return and replacement of the item at no additional cost to you.
3.2 Lost Shipments
In the event that your shipment is lost during transit, please inform our customer support team. We will work with the shipping carrier to resolve the issue and, if necessary, initiate a replacement or refund.
If you have any questions or concerns regarding our refund policy for tangible goods, please contact us here.
Note: This refund policy is subject to change without prior notice. Please refer to the refund policy on our website for the most up-to-date information.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this refund policy.